Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Returns are free.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We accept returns on both defective and non-defective products.
To start a return, you can contact us at scillian@ifiogirl.com. Please note that returns will need to be sent to the following address: IFIOGIRL C/O Elizabeth Scillian 10439 Pointview CT. Orlando, FL 32836
When your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The method to return will be through the USPS mail. You will be sent a return label through email that you will download and print for free or if requested we will send you a return label through the mail. Returns are free with no restocking fees and the processing time is 7 days.
You can always contact us for any return question at scillian@ifiogirl.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
IFIO Girl
I'll Figure It Out
214-236-7569